How to Pay with Home Credit QR
QR payments have never been easy! Know how to scan Home Credit
QR in My Home Credit app and avail instant discounts and
rebates.
QR Ph Compatible
QR Ph is a national QR code standard set and launched by the
Bangko Sentral ng Pilipinas (BSP). It allows payments among
participating financial institutions, including Home Credit.
This means you can scan any merchant QR Ph code using our
app!
Over 470,000+ Merchants
Shop in our wide network of partner stores nationwide and
pay using your Qwarta or Home Credit Card
Discover more ways to pay with Home Credit!
Frequently Asked Questions
What is a QR Payment?
A QR (Quick Response) is a contactless method of payment that
is performed by scanning a QR code, a 2D barcode readable by
our Home Credit App. It is a safe and convenient way to pay
for your transactions.
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Who are eligible to use Home Credit's QR Payment?
Home Credit's QR Payment is available to registered users in
the Home Credit App with valid Home Credit Card or Home Credit
Qwarta accounts.
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What are the benefits of using Home Credit's QR Payment?
Home Credit's QR Payment eliminates any need for physical
cards or cash. You only need to bring your smartphone or
tablet with the downloaded Home Credit App and connect it to
the internet to scan a QR code and pay your transaction. Also,
a cashless payment helps ensure a safe and convenient
environment for you and the merchant, as it helps maintain
social distancing.
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How do I know if a store is accepting Home Credit payment via
QR?
Our partner stores would either have the Home Credit or the
AUB Paymate QR standee. You may also look for the QR PH logo
on any QR standees, which enables you to use Home Credit
payment services, even if the store is not partnered with us!
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What should I do if I encounter an error when making a
payment?
There are several reasons why a transaction fails. Please take
a screenshot of the error and send this to info@homecredit.ph,
together with your 10-digit loan account number so we can
check on this right away.
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Can I convert my rebates to cash?
You can redeem rebates which can be used as a credit on your
account and will be deducted from your balance in your next
monthly billing statement. Rebates are not convertible to
cash.
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How can I dispute or request a refund for a transaction made
through HCPay QR?
You may coordinate with the partner store for a refund
request, or fill out our Dispute Form which can be downloaded
[here](https://hcphprodwebrevamp.blob.core.windows.net/hcph-website/assets/2022_10_17_Credit_Card_Dispute_Form_for_Project_8_9d25d04abc.pdf).
Then, send it to disputeresolution@homecredit.ph together with
all the supporting documents relating to the request.
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How can I dispute or request a refund for a transaction made
through QR Ph?
You may coordinate with our Customer Service team by
contacting them at (02) 8424 6611 or (02) 7753 5711. The
following information will be required to process your
request: - Transaction Date - Transaction Reference No. -
Customer Name - Customer Account No. - Merchant Name -
Merchant Branch or Location - Transaction Amount - Item/s
Purchased - Dispute Reason - Dispute Date Additional
information you may provide are: - Compelling evidences of
merchant invalidating the transaction - Front-liner/Staff Name
- Acquirer's Name (whether the QR Ph scanned is from Maya,
GCash, etc.)
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CORPORATE NAME: HC CONSUMER FINANCE PHILIPPINES, INC.