Forms and requirements
My Home Credit app
Our Partner Stores
Products & Promos
Cash Loan for Existing Clients
Cash loan for New Clients
Insurance for Loans
All about loans
How Can I Get a Loan?
Frequently Asked Questions
Terms and Conditions
Guidelines for Payments
Frequently Asked Questions
New Partners Documents
Setting Your Budget
How To Save Money
Needs vs. Wants
Safe and Responsible borrowing
Features of a Trustworthy Loan Provider
Different Types of Loans
Search Knowledge Base by Keyword
How do I check the vacant positions in your company?
How do I know the address location of Homecredit?
Can I apply through online?
Do you offer cash loan?
How much is the minimum downpayment?
I am interested to get a loan. What are the available promotions and gadgets?
What are the available partner stores?
What are the fees I need to pay if I apply for a consumer loan?
What are the requirements for loan application?
What is the minimum and maximum loan period?
When can I re-apply for a Cash Loan?
When can I re-apply for a commodity loan?
What are the benefits of face recognition?
What is face recognition?
Installment Schedule Info
Can I make an advance payment?
How do I check the remaining terms of my loan?
Is it possible to change my due date?
What is the difference between the Payment Due date and the Recommended Payment Due date? Which should I follow?
Where can I check my outstanding balance?
Misposting of Payment
The account number that I've inputted when I paid my Home Credit loan was incorrect. It's the account number of my relative/friend. Is it possible to transfer it to the right account?
What are the payment channels and do I have to pay the processing fee?
Posting of Payments
How do I know if my payment went through?
How do I make a payment? What mode of payment is accepted?
During transaction, I supplied my correct loan account number but my payment was not posted. What shall I do?
Information (Auto Debit Arrangement)
When will you debit the payment from my account if I am enrolled to ADA?
I want to refund my overpayment, what shall I do?
I am enrolled in Auto Debit Arrangement (ADA). How will I know if my payment was succesfully debited on my bank account?
Are there any hidden charges?
Can I apply for another loan?
Can I pay using my credit card?
How long before the payment posted on my account?
How will I know if the payment was received?
If I pay ahead of my due date will I be charge any fee?
If I would pay in advance can I get the discount on interest?
What are the transaction fees and why do I need to pay it?
What do I write for biller/account name?
What is the difference between the Payment Due Date and the Recommended Payment Due date?
Why are you not sending monthly installment?
Will you accept payment from a 3rd party on my behalf?
Can I get a copy of my contract?
How can I request for a Copy of Full Payment (CFP) and Official Receipt (OR)?
How can I request for a Statement of Account (SOA)?
I am the beneficiary. How can I claim my insurance?
What is my loan account number?
Where can I get my loan account number?
Early Repayment Info
I am interested to pay the loan amount in full, how can I do that?
I want to shorten the terms of my payment, how can I do that?
How to enroll for Auto Debit Arrangement (ADA)?
How to cancel Auto Debit Arrangement (ADA)?
Cancellation of Contract
I was not able to get the item from the POS. Can I cancel my contract?