The account number that I’ve inputted when I paid my Home Credit loan was incorrect. It’s the account number of my relative/friend. Is it possible to transfer it to the right account?

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If you are not related to the owner of incorrect loan account number, please send an email to info@homecredit.ph with the following details:

  1. Correct Loan Account number – where the payment should be posted on
  2. Incorrect Loan Account number – where the payment was mistakenly posted
  3. Relationship to the owner of Wrong Account Number – Relatives/Friends
  4. Date of payment
  5. Amount Paid
  6. Payment Channel – where client made the payment
  7. Proof of payment – scanned copy of payment slip/receipt

However, if you are related to the owner of incorrect loan account number (let us say that she/he is your relative or friend) it is a MUST that you call our Customer Service hotline for voice authentication together with owner of the wrong loan account number.