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In-app transactions that are simple, fast, convenient, and
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Find the answers to your questions about our Online Shopping
product
Frequently Asked Questions for Online Shopping
What is Lazada Direct Top-up?
Lazada Direct Top-up is another way to top up your Lazada Wallet.
Customers can now indicate the specific amount that they want to
top up, and it will be sent directly to their nominated Lazada
Wallets.
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Who are eligible to use this Top-up service?
Only customers with active Qwarta are eligible to top up their
Lazada Wallet directly. Home Credit Card customers cannot use this
service.
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How do I top up directly to my Lazada Wallet?
Please do the following steps: 1. From the HC MobApp, there are
two ways to enter the Lazada Direct journey a. Tap the Lazada icon
from the dashboard; or b. Tap the Lazada card from the Special
Offers carousel 2. From the Denomination screen, enter the
preferred amount in the field provided a. Alternatively, customers
can select a denomination from one of the pre-identified amounts
b. Customers can top up between P100 and P5000 per transaction 3.
Enter email address or mobile number of the target Lazada account
in the field provided and press “Continue” 4. Review payment
details and confirm 5. Enter PIN for security purposes 6. View
Receipt screen a. Fund will reflect immediately in the nominated
Lazada Wallet
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When will the top-up amount reflect in my Lazada Wallet?
The amount will reflect in the nominated Lazada Wallet in
real-time.
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How much can I top up my Lazada Wallet?
Home Credit allows Qwarta customers to top up from P100 to P5000
per transaction. Furthermore, Lazada puts a limit of P100,000
(including refunds and rebate balances) per month for Lazada
Wallet. For other Lazada Wallet questions, please check out
[Lazada
FAQs](https://www.lazada.com.ph/helpcenter/lazada-wallet-faq-12216.html?spm=a2o4l.helpcenter-search.article.1.201f72ebayfmFr).
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Will the top-up value expire?
Once the amount has been topped up in the Lazada Wallet, the value
does not expire. So, if you ever change your mind that you don’t
need the top-up amount right now, please be assured that it will
not expire, so you can still use it for future Lazada purchases.
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Can I top up other people’s Lazada Wallets?
Yes, you can. As long as the Lazada Wallet of your family or
friend is activated, then you can top-up their accounts.
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How will I know if my Lazada Wallet is activated?
1. Go to the Lazada Mobile App. 2. Tap the Wallet icon on the
upper right of the screen. 3. You will see the Lazada Wallet
landing page. 4. a. If you see the “Cash in” button, then it means
that your Lazada Wallet has been activated. b. If you see the
“Activate” button, then it means that your Lazada Wallet has not
been activated. 5. If your account has not been activated, tap the
“Activate” button and verify your wallet via OTP.
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What should I do if I entered an incorrect valid mobile number or
valid email address, and was still deducted from my Home Credit
account?
Sorry, but we cannot process any refund for this. Please make sure
that you have entered the correct mobile number or email address
of the Lazada Wallet you’re topping up by double-checking this
detail before confirming your payment on your next Lazada top-up
transaction. A pop-up dialogue box will appear to ensure your
nominated number or email is final.
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What is Lazada Gift Card?
Lazada Gift Card is a digital product that customers can redeem to
top up their Lazada Wallet. Each card corresponds to a certain
value or denomination.
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What are the available denominations of the gift cards?
The following denominations are available to customers: 100, 250,
500, 1000, 2000, 3000, 5000.
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Who is eligible to purchase Lazada Gift Cards?
Customers who have Qwarta and registered accounts in My Home
Credit Mobile App are eligible to purchase Lazada Gift Cards.
Currently, Home Credit Card is not an available payment option for
Lazada Gift Cards.
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How do I purchase the Gift Card?
Lazada Screens 1. Go to Lazada Mobile App 2. Click Lazada Loans 3.
Choose Home Credit Pay Home Credit Screens 4. Enter your Home
Credit Mobile App Credentials a. For Non-Home Credit Mobile App
users, you may download the My Home Credit App in Google Playstore
b. New users need to have their Qwarta activated. 5. Pick the Gift
Card Denomination 6. Simultaneously verify your identity by
clicking the Push Notification or dashboard banner in the My Home
Credit Mobile App 7. Review your payment and confirm 8. Enter your
My Home Credit Mobile App pin as confirmation 9. Review payment
receipt, and copy the 20-digit alphanumeric Gift Card code
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How do I redeem the Gift Card?
Requirement: Lazada Wallet is activated Otherwise, you won’t be
able to proceed with the top-up Redirection from My Home Credit
Mobile App to Lazada 1. After GC purchase, click the “Copy &
Redeem Gift Card” button from the Transaction Complete screen to
go back to Lazada Mobile app. 2. On the Redemption screen, paste
the Gift Card code in the field provided. 3. You will see a
“Successfully Redeemed” screen after redemption 4. The cashed-in
amount will reflect on your Lazada Wallet. Starting from Lazada
Mobile App 1. Open the Lazada Mobile App. 2. Go to Lazada Wallet
and click the “Gift Card” icon. 3. Enter the Gift Card code in the
field provided. 4. You will see a “Successfully Redeemed” screen
indicating that the code is loaded successfully in your Lazada
Wallet. 5. The cashed-in amount will reflect on your Lazada
Wallet.
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How soon will I receive the Gift Card?
The Gift Card code will be reflected immediately in the
Transaction Complete screen on the My Home Credit Mobile App.
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How soon will I receive the Gift Card?
The Gift Card code will be reflected immediately in the
Transaction Complete screen on the My Home Credit Mobile App.
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How will I receive the Gift Card?
The Gift Card code will be shown in the receipt. The receipt is
also accessible in the My Home Credit Mobile App’s Inbox. Just
look for the Confirmation message that you received after your
successful payment, tap that message, then click the “View Receipt
& Gift Card” button to access your gift code.
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Is this similar to vouchers which are one-time use only? (Example:
Free Shipping Fee vouchers)
Vouchers are coupons that entitle the holders to a discount when
certain conditions are met. They are one-time use only. On the
other hand, Lazada Gift Cards are digital products that customers
can redeem to top up their Lazada Wallet. Each card corresponds to
a certain value or denomination. The value of the Gift Card will
be added to your Lazada Wallet. Once in your wallet, the Gift Card
is treated as cash. So, let’s say, you redeemed a 1000-peso Gift
Card. You’re allowed to spend 500 from it and use the remaining
500 to pay for another transaction. However, keep in mind that you
can only redeem a Gift Card once. It’s only after redemption are
you allowed to spend the corresponding value in multiple
transactions.
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What is/are the available payment method/s that I can use to pay
for the Gift Card?
You can pay for the Gift Card using your Qwarta account.
Currently, Qwarta is the only payment option available for Lazada
Gift cards. Home Credit card cannot be used for payment.
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Can I share Gift Cards to others?
Yes, you are allowed to share the Gift Card codes to others.
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Can I convert the value to cash?
The corresponding value cannot be converted to cash.
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Can I withdraw the funds from the Gift Cards?
Funds from Gift Cards are non-withdrawable.
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Do the Gift Card codes expire?
Gift Card codes do not expire.
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Will the top-up value expire?
Once the amount has been topped up in the Lazada Wallet, the value
does not expire. So, if you ever change your mind that you don’t
need the cashed-in amount right now, please be assured that it
will not expire, so you can still use it for future Lazada
purchases.
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The top-up amount did not reflect in my Lazada Wallet after I
redeemed the gift code. My Home Credit account was already
charged. What can I do?
You may reach out to Lazada Customer Service (Hotline: (02)
7795-8900) and ask for confirmation if your Lazada Wallet was
indeed topped up. Home Credit does not have access to Lazada
accounts of customers, so we cannot confirm if the top-up amount
was indeed sent to your Lazada Wallet. It is best to contact
Lazada support for this concern.
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