Appliance Protection
Protect your home valuables with our Appliance Protection Plan. Use your appliance and electronic items with confidence, and have it repaired or replaced for free in case it gets damaged, broken or starts malfunctioning. With Appliance Protection added to your Home Credit loan, you can enjoy peace of mind for up to 2 years for as low as ₱3 per day!
What are the key benefits of Appliance Protection?
Free pick-up and delivery
Our courier partner facilitates door-to-door pick-up and delivery for appliance repair/replacement services, free of charge!
On-site repair for big appliances
Our authorized experts can perform basic repairs on big appliances right at your doorstep.
Authorized repair centers
Repairs are exclusively performed by authorized service centers that use 100% authentic parts.
Item replacement
In case of damage that is too complicated or costs more than the item’s price, a new or refurbished appliance/electronic item of equal specifications is provided.
Fast turnaround time
After pick-up, repaired or replaced items are delivered back to the customer typically within 1 to 3 business days in Metro Manila, 5 to 7 days business days in major cities including Cebu and Davao, and up to 20 days in smaller cities and remote areas.
Easy service request process
You can file a repair/replacement request via e-mail, telephone, website, or social media. Choose the most convenient way for you!
What does the Appliance Protection Plan cover?
Accidental Damage & Liquid Damage (ADLD)
This coverage protects your item from any type of damage that happens unintentionally or by external means. Here are some sample cases based on previous customer concerns:
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Nabagsakan ng kaldero ang oven door kaya nabasag ang glass nito. -
Tumagilid ang stand ng refrigerator at natumba kaya napaangat ang pinto at hindi na nasasara.
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Binato ng anak ko ang laruan niya sa TV habang nanunuod ng cartoons.
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Nag-slide mula sa table ang blender at nabasag sa sahig.
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Natanggal ang isang hinge ng TV at nagkaroon ng lines sa LCD screen.
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Natapunan ng juice ang bass speaker kaya sabog na ang sound.
Please note that service request approval varies from case to case based on the assessment of the service provider.
Extended Warranty (EW)
Extended warranty protects your item from the same defects and failures as those covered originally by the manufacturer's basic warranty after the manufacturer's warranty period has expired. Note that big appliances may have separate warranties for particular parts such as compressors and boards.
Extended Warranty always starts at the end of the manufacturer's warranty period, providing 1 extra year of coverage against malfunctions or breakdown. If any defect or failure happens during this extended period of coverage, please follow the service process described here on our webpage or on My Home Credit App.
Here are some sample cases based on previous customer concerns:
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Hindi na lumalamig ang refrigerator.
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Walang sound na lumalabas sa TV.
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Umuusok ang microwave oven kapag nakasaksak
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Mahina ang ikot ng makina ng washing machine, hindi na nakakapag-dry ng damit.
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Namamatay ang TV kahit hindi naman natamaan.
Please note that service request approval varies from case to case based on the assessment of the service provider.
IMPORTANT NOTE: What if the item started to malfunction or broke down during the manufacturer's warranty period (typically within 1 year from date of purchase)?
No worries, you are covered by the manufacturer. Look for your item's manufacturer warranty certificate or the contact information on the producer's website (e.g. Condura service center, Samsung service center, etc.) and simply follow their guidelines.
Situations not included in the coverage
On the other hand, there are a few cases excluded from the coverage, such as the following:
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Item is damaged intentionally (e.g. punching the television out of rage) -
Item gets lost or stolen
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Item is broken due to irresponsible use (e.g. using microwave oven to heat up aluminum foil causing it to blow up)
Here is the list of all coverage exclusions:
- Any defect that is subject to manufacturer recall.
- Breakage caused by violation of the Manufacturer’s Warranty terms.
- Breakdown or malfunction arising during the manufacturer’s warranty.
- Commercial use or communal use for multi-family housing.
- Cosmetic issues on the item, such as paint cracks, dents, or scratches.
- Damage or breakage resulting from negligence, illegal use, abusive use, or other forms of misuse.
- Damages and breakdowns arising from acts of nature.
- Damages and malfunctions resulting from fire, power surge, terrorism, war, or civil commotions.
- Damages arising from any intentional action on the item including incorrect installation or setup.
- Damages arising from overload, battery leakage, experiments, or tests.
- Defects and on-site service charges not covered by the manufacturer’s original written warranty.
- Delay confiscation, destruction, or requisition by authority as contraband, stolen good, or due to illegal acts.
- External faults such as wiring, electrical connection, or plumbing.
- Failures caused by applying incorrect voltage.
- Item gets lost, stolen, or any form of physical loss.
- Malfunctions caused by software or app downloads.
- Malicious damage, corrosion, animal and insect infestation, and abuse.
- Nuclear reaction, radiation, or radioactive contamination.
- egular wear and tear or gradual deterioration of the appliance/electronic item.
- Reimbursement of repair costs incurred by the customer from a third-party service provider.
- Replacement of consumable items or accessories such as bulbs, belts, batteries, chargers, headphones, remote controls, and cords.
- Replacement or support for data, software, and music.
- Routine maintenance, inspection, or cleaning.
- Service requests where no defect is found or noted.
- Service requests where we discover deception, fraud, and illegal use of the item.
- Shipping charges and damages from removal and relocation of the item.
- Unauthorized modifications made to the appliance, altered serial numbers or repairs performed by non-authorized repairers.
Coverage will be immediately and automatically terminated in the following events. In such case, no refund will be given to customer:
- When the serial number of the home appliance/electronics is removed, obliterated, or altered.
- If repairs have been conducted by unauthorized repair centers or person at any point during the coverage period.
- When customer has exhausted the repair limit amount of the coverage which is equal to the price of the appliance/electronic item
What are the available Appliance Protection Plans?
Home Credit has 3 types of Appliance Protection Plans ready to make you feel at ease. You can always view your chosen Plan on My Home Credit App. We also send all necessary documents to your e-mail immediately after your purchase.
2 Years Appliance Protection
1 Year Appliance Protection
Extended Warranty
*Available Appliance Protection plans and pricing may vary at selected retail partners.
What to do when something happens to your device?
Simply notify our service provider! You will find your Plan details, including the service provider, on My Home Credit App. We also send all necessary documents to your e-mail immediately after your purchase. To file a service request, follow these 4 easy steps!
Get in touch with your provider immediately after the incident. Notification should be done within 48 hours from the moment the item started malfunctioning, got damaged or broke down. Please be ready with your Home Credit Loan Account number and the item's Serial Number during the notification process. You can easily obtain your appliance's Serial Number by checking the back of your appliance, the receipt purchase, or sales invoice.
In some cases, the provider may ask you to send additional supporting documents such as a copy of the Appliance Protection contract, Sales Invoice or Receipt for verification purposes.
You can check who your provider is through any of the following:
- View your Appliance Protection details on My Home Credit App.
- Find the e-mail from Home Credit sent immediately after purchase and open the Certificate of Coverage document.
- Call Home Credit Customer Service Hotline at (02) 7753 5711 (Globe) or (02) 8424 6611 (PLDT).
*If your provider is LEX Services, the Certificate of Coverage document is sent by LEX Services to your e-mail within three to five business days from the date of your appliance purchase.
You can reach your provider via the most convenient channel for you:
bolttech
Website: bolttech Customer Service Portal
Facebook: bolttech Device Protection Asia via Messenger
E-mail: homecreditcs@bolttech.ph
Esquiretech
Website: Esquire Customer Service Portal
Landline: (02) 8859 2772
Toll Free Number: 1-800-10-8592772
(Open from 8:30am to 5:30pm from Mondays to Fridays)
E-mail: HCClaims@esquiretech.ph
Facebook: Home Credit Device & Appliance Claims - Esquire Tech
LEX Services
Website: LEX Services Webpage
Facebook: LEX Services
Mobile: 0919 170 0131
Email: claims@lexservices.ph
Viber: Viber QR code for chat support:
Note: Once your service request is submitted, all you need to do is wait for the provider’s SMS, email or call confirming the repair. The confirmation is typically sent within 24-48 hours.
Once your service request is approved, the provider will assess if the item can be repaired on-site, must be taken to an authorized service center for repair, or is due for replacement.
If the item can be repaired on-site, the provider will ask your availability for the repair. An authorized repairer will visit your provided address within the same day or typically within 48 hours after the approval of the service request. On-site repairs typically apply to big appliances with simple damages or malfunctions, and repairs are usually resolved within 1 day depending on the severity of the issue. If the on-site service does not successfully repair the item, it will be scheduled for pull out within 48 hours and be taken to the nearest service center.
If the item must be repaired at a service center or must be replaced, the damaged appliance or electronic item will be picked up on the same day or typically within 48 hours after the service request approval.
The courier will contact you to confirm the pick-up schedule, check or correct the address, and provide an alternate number if available. The promptness of the courier may be affected by factors such as distance, location, and weather conditions.
You will be notified by the provider via SMS, call or e-mail once you’re repaired or replaced appliance is ready for delivery.
Your item will be delivered back to you typically within 1 to 3 business days after pick-up in Metro Manila. For Greater Manila, Cebu, and Davao, delivery is typically within 5 to 7 business days. For other provinces including remote areas, delivery may take up to 20 business days depending on your location.
As a plus, the repaired item is given to you with free repair warranty valid for 1 to 3 months depending on the type of repair!
How can I cancel the Protection?
You can cancel the coverage by calling Home Credit Customer Service number, (02) 7753 5711. The cancellation effectivity depends on the timing of your request:
Cancellation within 15 days after signed date
The entire coverage will be cancelled, and the cost of the Appliance Protection Plan will be removed from the entire loan term.
Cancellation beyond 15 days after signed date
The cost of the Appliance Protection Plan will still be included in your next monthly installment, and the coverage will end on your upcoming due date. Starting the following month, the cost of the Appliance Protection Plan will no longer be included in your installments.
