HCProtect for devices or Device Protection is a service that offers hassle-free repair or replacement of the device you purchased in case of accidental and liquid breakage or cracked screen.

You may choose from any of the available Device Protection plans: 1. Accidental Breakage & Liquid Breakage for one (1) year or two (2) years 2. Accidental Breakage & Liquid Breakage with Breakdown Coverage

HCProtect for devices or Device Protection can be availed by: 1. Customers who availed of devices such as phone, tablet or laptop thru Home Credit Loans within the last 14 days. 2. Customers with devices who don’t have existing ADLD plans 3. Customers who don’t have an existing pending loan application for Device Protection 4. Customers who don’t have rejected loan application for Device Protection (within the last 3 months)

To avail HCProtect for devices: 1. Look for Device Protection under Special Offers and tap Buy Now. 2. Click on Manage Loans & choose the device you want to protect. 3. Click More Options then select Device Protection 4. Choose a plan and click Buy Now 5. Enter referral code shared by your friend or Home Credit Sales Associate (optional) 6. Click Continue & review the purchase details 7. Click Start Loan Application Process 8. Review your information then click Submit Application. You’ll receive notification while your application is being processed and once it is approved. 9. Once approved, review the loan details and sign the loan contact agreement using OTP that will be sent to your mobile number. 10. When you receive a notification to activate your Device Protection, open the message and tap Pay Now. 11. Choose to pay your via ADA, Pay Online or Pay Over-the-Counter. 12. After paying, a notification will be sent that your device protection is now activated.

1. Notify our service provider, Bolttech, by: (i) registering on the online portal at https://homecredit.device.bolttech.ph/service-request; (ii) via Facebook Page bolttech Device Protection Asia (Messenger), (iii) calling via landline 02 8464 3488 / 77922681 / 77922683, toll free 1800 188 801 08, mobile 0939 405 7718 (Smart) / 0945 601 3601 (Globe) Mondays through Fridays from 9am to 5pm (including public holidays), or (iv) send an email to homecreditcs@bolttech.ph. Claiming instructions also provided in the certificate of coverage] 2. Submit repair request for the device within 30 calendar days from the date when the incident occurred to Boltech, otherwise, Bolttech reserves the right to deny the repair request.